Normal Frames Advanced Coatings

Framed Glasses Processing Time

Processing times vary based on the type of lens selected:

Rimless Glasses Processing Time

For rimless glasses, the processing time may be extended due to the intricate manufacturing process:

Shipping and Delivery

Free standard shipping will be automatically applied for orders over $79. For orders below $79, a $7.99 shipping fee applies.

Shipping Details

*Note: Shipping time does not include order processing time. Additional delays may occur due to invalid addresses or customs clearance.

Notes

• Shipping time does not include the time required to process your order.
• We make every effort to deliver packages ASAP. Additional delays may occur due to invalid addresses or customs clearance.
• If your package does not arrive within 30 days, contact Customer Support within 30 days at service@charmoo.com for assistance.

Returns Policy

Charmoo is committed to ensuring your complete satisfaction with every purchase. If you're not 100% satisfied, we have a straightforward return policy to make the process as smooth as possible.

180-Day Guarantee

Charmoo offers a 180-day warranty (from the date of receipt of the product) covering apparent defects in materials and workmanship. This warranty does not cover damage caused by accident, neglect, or improper maintenance. Since rimless glasses are fragile, they are not included under this provision.

30-Day Exchange & Return

Unsatisfactory products can be exchanged or refunded within 30 days of being received. It is not possible to process a request for a refund for non-quality issues for items that have expired during this 30-day window.

Each order is eligible for a one-time exchange/return for any reason.

Non-Quality Problems

Considering the unique nature of the product, glasses are customized items that cannot be replaced due to non-quality issues. If the issue is due to an error in our manufacturing and processing, after verification, we will remake the glasses for you at no charge or provide a 100% refund to the original payment method.

Order Modification/Cancellation

If you want to modify or cancel your order, please contact Charmoo Customer Service Team within 12 hours after placing the order. Glasses are customized after 12 hours, and an extra charge will be generated if there is a price difference. For requests for modification/cancellation during customization or after shipment, refer to the table below to check additional charges:

Notice

• Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return.
• Please contact our Customer Service by email to get the return address.
• If the return is caused by the consumer, the consumer is responsible for the shipping fee, based on the express company you choose.
• If due to our reasons, the goods received are damaged or incorrect, the consumer is not required to bear the shipping fee.
• Please make sure not to include non-Charmoo items by accident in your return package, as we will not be responsible for sending those items back.
• All returns must be kept in their original packaging (including eyeglasses, eyeglass cases, etc.) to prevent damage during transportation.
• Package the returned items and include a note with your name, order number, and reason for return.
• Each order is eligible for a one-time exchange.
• Please use a trackable method to ship your return. When shipping your glasses to us, provide the tracking number.
• If a refund is requested, it will be issued to the original payment method used during the purchase. Please allow 3-5 business days for the refund to appear, depending on your payment provider.

Contact Us

If you have any questions or concerns, please do not hesitate to contact us:

Email: service@charmoo.com